Returns and complaints

Complaints

If goods are defective or the delivery does not match your order, let us know within 7 days of receipt by email (—) or phone (+48 734 992 315). Include the order number and product code, and attach photos. We will process your complaint within 14 days.

Returns

We sell to businesses only (B2B), so non-defective goods can be returned only by prior arrangement with us. Goods must be unused and in their original, intact packs.

Damage in transit

Check the parcel in the presence of the courier. If it is damaged, draw up a damage report with the courier and contact us.